Communicate effectively or you might as well be talking to the wall… In my last GROW Adviser Best Practice Action, I wrote about the...

If we all speak the same language how is it we have so much trouble communicating? Good question. There are many examples of poor...

How is it that some clients who appear to be identical to other clients can be so different? They look the same, same age, same profile,...

It is essential you know what it is about your relationship with each client that they value. If you don’t know what they truly value,...